Frequently asked questions about returns, refunds, and exchanges.
The following items cannot be returned:
If the purchased product is faulty, reach out to us within 7 days of the delivered date.
We allow the exchange of purchased items for selectable variants. Once the exchange request is approved, the replaced item will be shipped to you.
The following refund options are supported:
For instructions on how to ship the returned products, refer to the email received after placing the return request.
Once your returned item is received and inspected, you will be notified via email. You will also be informed about the approval or rejection of your refund request. If approved, the refund request will be processed within 5 – 7 working days after approval.
Each seller has their own return and exchange policy so please abide by their requirements.
If a seller does not provide a return or exchange policy then they must abide by our return and exchange policy listed here. You can view the seller’s policy on every product page and on their Great Lakes Made Market Shop. You can contact the seller directly to request a return in your Shopper Dashboard
When purchasing a Great Lakes Made or Great Lakes Made Imports product you can follow the policy here.
If you have any queries regarding return or refund, reach out by opening a ticket with Great Lakes Made Support.