Return and Exchange policy FAQ

Frequently asked questions about returns, refunds, and exchanges.

How do I return?

• Visit our returns center
• Enter your order number and email address to start
• Follow the instructions and select the items you want to return
• Once your request is approved, you will get a confirmation email with shipping guidelines

What items are returnable? 

• Within 30 days from the date of purchase
• In unused and resellable condition
• In the original packaging with all the tags intact

What items are non-refundable? 

 The following items cannot be returned:

• Gift cards
• Discounted items (if applicable)

The item I received is damaged!

If the purchased product is faulty, reach out to us within 7 days of the delivered date.

Can the items be exchanged?

We allow the exchange of purchased items for selectable variants. Once the exchange request is approved, the replaced item will be shipped to you.

What are the refund options?

The following refund options are supported:

• Refund to the original payment method
• Refund to store credit (if applicable)

How do I ship back the items?

For instructions on how to ship the returned products, refer to the email received after placing the return request.

How soon will I get my refund?

Once your returned item is received and inspected, you will be notified via email. You will also be informed about the approval or rejection of your refund request. If approved, the refund request will be processed within 5 – 7 working days after approval.

Seller Policies

Each seller has their own return and exchange policy so please abide by their requirements.

If a seller does not provide a return or exchange policy then they must abide by our return and exchange policy listed here. You can view the seller’s policy on every product page and on their Great Lakes Made Market Shop. You can contact the seller directly to request a return in your Shopper Dashboard

When purchasing a Great Lakes Made or Great Lakes Made Imports product you can follow the policy here.

My question is not addressed…

If you have any queries regarding return or refund, reach out by opening a ticket with Great Lakes Made Support.